TERMS AND CONDITIONS
TERMS AND CONDITIONS
Overview
Galelora is an online clothing, apparel, and Christmas gifts store operated by Changsha Dousheng E-Commerce Co., Ltd.
These Terms and Conditions ("Terms") govern your access to and use of galelora.com, including purchases of clothing, apparel, Christmas gifts, seasonal merchandise, and other products offered through our website.
In these Terms, "Galelora," "we," "us," and "our" refer to Changsha Dousheng E-Commerce Co., Ltd., operating under the Galelora brand.
Business Information
Brand: Galelora
Website: https://galelora.com
Legal Company Name: Changsha Dousheng E-Commerce Co., Ltd.
Registered Business and Customer Service Address:
Units 26009 & 26010, Jiasheng Business Plaza, No. 289 Laodong West Road, Tianxin District, Changsha City, Hunan Province, China
Return Mailing Address:
Changsha Dousheng E-Commerce Co., Ltd.
ROOM 68 FLAT D 2/F WAH HINGINDUSTRIAL BUILDING NO. 2-6 MAKOK STREET TSUEN WANNT
Hong Kong
The registered business and customer service correspondence address above is the registered business address of Changsha Dousheng E-Commerce Co., Ltd.
The Return Mailing Address is our designated return location in Hong Kong for eligible purchases made through galelora.com. It is separate from our registered business and customer service address.
Authorized product returns must be sent only to the designated Return Mailing Address after return eligibility has been confirmed.
Customers should contact us before sending a return so that we can confirm eligibility and provide the appropriate return instructions.
Email: service@galelora.com
Phone: +86 13973108241
Last Updated: October 13, 2026
By visiting our website or purchasing products from us, you use our services and agree to be bound by these Terms, together with any additional policies referenced on our website, to the extent permitted by applicable law.
These Terms apply to all users of the website, including visitors, customers, and other individuals who access our services.
Please read these Terms carefully before accessing or using galelora.com. If you do not agree with these Terms, you should not use our website or purchase products through it.
Any new features, products, or services added to our online store may also be subject to these Terms.
We may update these Terms by posting a revised version on our website. Continued use of our website after revised Terms become effective may constitute acceptance of those changes, subject to applicable law.
Changes will not retroactively affect confirmed purchases or existing legal rights unless permitted by applicable law.
Section 1 — Online Store Terms
By using our website, you represent that you have the legal capacity to enter into online transactions under the laws applicable to you, or that you have obtained any legally required parental or guardian consent.
You may not use our website, products, or services for any illegal or unauthorized purpose.
You must comply with applicable laws when using our services, including laws relating to intellectual property, online transactions, privacy, and electronic communications.
You must not transmit viruses, malware, worms, or other harmful or destructive code through our website.
You must not interfere with the security, functionality, or operation of our website.
A material violation of these Terms may result in suspension or termination of access to our services, subject to applicable law.
Section 2 — General Conditions
We reserve the right to refuse or limit service where reasonably necessary and permitted by applicable law.
Such circumstances may include suspected fraud, unlawful conduct, misuse of our website, or other legitimate operational concerns.
Information transmitted through the Internet may travel across different networks and may be technically adapted to meet the requirements of networks or devices.
Payment information is handled through the payment providers and security systems applicable to the transaction.
You may not reproduce, copy, distribute, sell, resell, or commercially exploit any substantial portion of our website, content, or services without our express written permission, except where permitted by applicable law.
Section headings are provided for convenience and do not affect the interpretation of these Terms.
Section 3 — Accuracy and Timeliness of Information
We aim to provide accurate and current information about our clothing, apparel, Christmas gifts, seasonal merchandise, pricing, shipping, returns, and customer services.
However, information displayed on our website may occasionally contain errors, inaccuracies, or outdated details.
We make reasonable efforts to ensure that product descriptions, prices, images, sizing information, availability, and other relevant details are accurate.
Customers should review the relevant product page and applicable store policies before placing an order.
Historical or general informational content may not always reflect current product availability, pricing, promotions, or policies.
We may update website content when necessary or required by applicable law.
Nothing in this section excludes our responsibility to provide accurate and non-misleading information where required by law.
Section 4 — Prices and Changes to Services
Product prices may change without prior notice before an order is placed.
The price applicable to an order will generally be the price displayed during checkout and confirmed as part of the purchase, subject to applicable law.
Any applicable shipping charges, taxes, or additional fees will be disclosed during checkout where required by law.
We may modify, suspend, or discontinue products, collections, promotions, website features, or portions of our services where reasonably necessary.
Such changes will not affect confirmed customer orders or existing consumer rights where doing so would violate applicable law.
We reserve the right to correct obvious pricing or product listing errors in accordance with applicable law.
If an error materially affects an order that has already been submitted, we may contact the customer to explain the issue and provide an appropriate resolution, including cancellation and a refund where required.
Section 5 — Clothing, Apparel, and Christmas Gifts
Products available through Galelora may include everyday clothing, fashion apparel, Christmas gifts, holiday-themed products, and seasonal merchandise offered through our online store.
Some products may be available in limited quantities or only during certain seasons.
Returns and refunds are governed by our Return and Refund Policy and applicable consumer protection laws.
We make reasonable efforts to accurately display product photographs, colors, patterns, styles, materials, measurements, sizing, and other relevant details.
However, the appearance of a product on a screen may vary depending on display settings, lighting, photography, and device characteristics.
Clothing and Apparel
Product pages may provide information regarding:
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Available sizes and size charts
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Colors, patterns, and styles
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Fabric composition and materials
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Product dimensions and measurements
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Fit and design details
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Care and washing instructions, where applicable
Customers should carefully review product descriptions, available size charts, and measurements before placing an order.
Christmas Gifts and Seasonal Merchandise
Christmas gifts and seasonal products may include holiday-themed clothing, gift items, decorations, and other seasonal merchandise.
Product availability may vary depending on inventory levels and seasonal demand.
Product-specific information, including available materials, dimensions, colors, included components, and care instructions where applicable, is provided on the relevant product page.
Customers purchasing gifts for a particular holiday or special occasion should review our Shipping Policy and estimated delivery times before completing their purchase.
Delivery before Christmas or another specific holiday is not guaranteed unless expressly confirmed.
We may limit product availability or purchase quantities where reasonably necessary and permitted by applicable law.
We may discontinue products or seasonal collections at any time, without affecting confirmed customer orders or applicable statutory rights.
Section 6 — Orders, Billing, and Customer Information
We reserve the right to refuse, limit, or cancel an order where reasonably necessary and permitted by applicable law, including circumstances involving:
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Suspected fraudulent transactions
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Payment authorization problems
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Incorrect or incomplete billing information
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Obvious pricing or product listing errors
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Product availability or inventory issues
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Shipping or delivery restrictions
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Other legitimate business or legal concerns
Restrictions may apply to orders associated with the same customer account, payment method, billing address, or shipping address where reasonably necessary.
If we modify or cancel an order, we may attempt to notify you using the email address, phone number, billing information, or other contact details provided with the order.
If an order cannot be fulfilled after payment has been collected, we will issue an appropriate refund in accordance with applicable law.
Customers agree to provide accurate and complete order, billing, shipping, and contact information.
Customers are responsible for notifying us promptly when information needs to be corrected.
Please ensure that your shipping address and contact information are accurate before completing your purchase.
Returns and refunds are governed by our Return and Refund Policy.
Personal information provided during checkout will be handled in accordance with our Privacy Policy.
Section 7 — Third-Party Tools and Services
Our website may provide access to tools, applications, payment services, or other features operated by third parties.
Such services may include payment processing, shipment tracking, customer support systems, website functionality, and other services supporting our online store.
Third-party services may be subject to their own terms, conditions, and privacy policies.
To the extent permitted by applicable law, we are not responsible for third-party services that are outside our reasonable control.
Nothing in this section excludes or limits our legal obligations as a seller or any mandatory rights available to customers.
Customers should review the applicable third-party terms and policies before using those services.
Section 8 — Third-Party Links
Our website may contain links to websites or services operated by third parties.
Third-party websites are not controlled by Galelora.
We are not responsible for the content, accuracy, products, services, or privacy practices of independent third-party websites to the extent permitted by applicable law.
When you access an external website, that website's own terms and privacy policies may apply.
We encourage customers to review the applicable policies before completing transactions or providing personal information to third parties.
Section 9 — User Comments and Submissions
If you voluntarily provide reviews, feedback, suggestions, ideas, photographs, or other submissions, you grant us a non-exclusive permission to use such content for legitimate purposes associated with operating and improving our website and services, subject to applicable law and any permissions required.
Where legally required, we will obtain appropriate permission before using customer submissions for advertising or promotional purposes.
You are responsible for ensuring that content you submit does not violate the rights of third parties, including copyright, trademark, privacy, personality, or other legal rights.
Submitted content must not contain unlawful, defamatory, abusive, obscene, malicious, misleading, or otherwise harmful material.
You must not knowingly submit false information or misrepresent your identity.
We may remove or restrict content that violates these Terms or applicable law.
Section 10 — Personal Information
Our collection, use, disclosure, storage, and protection of personal information are governed by our Privacy Policy.
Please review the Privacy Policy available on galelora.com for additional information about:
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Personal information we collect
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How we use and disclose information
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Cookies and tracking technologies
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Data security and retention
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International data transfers
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Customer privacy rights
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Privacy-related requests and contact information
If you have questions about how your personal information is handled, please contact us.
Email: service@galelora.com
Section 11 — Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:
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Clothing and apparel descriptions
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Christmas gifts and seasonal merchandise
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Product materials and specifications
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Clothing sizes and measurements
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Product colors and styles
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Pricing
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Promotions and discounts
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Shipping charges
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Delivery estimates
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Product availability
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Other store information
Where permitted by applicable law, we may correct errors or update information when identified.
If an error materially affects an order that has already been submitted, we may contact the customer regarding an appropriate resolution.
Nothing in this section limits statutory rights arising from inaccurate, misleading, or incomplete product information.
Section 12 — Prohibited Uses
You may not use our website or its content:
(a) For an unlawful purpose;
(b) To encourage or participate in unlawful activity;
(c) To violate applicable laws or regulations;
(d) To infringe our intellectual property rights or the rights of another party;
(e) To harass, abuse, threaten, defame, or unlawfully discriminate against another person;
(f) To submit intentionally false, fraudulent, or misleading information;
(g) To upload or transmit malware, viruses, or other harmful code;
(h) To unlawfully collect, disclose, or track personal information;
(i) To engage in spam, phishing, unauthorized scraping, or other misuse of the website;
(j) To submit obscene or otherwise unlawful material; or
(k) To interfere with or circumvent website security features.
We may suspend or terminate access for material violations of these restrictions, subject to applicable law.
Section 13 — Disclaimer of Warranties and Limitation of Liability
We aim to operate galelora.com reliably and provide accurate information about our products and services.
However, we cannot guarantee that access to our website will always be uninterrupted, secure, or error-free.
To the maximum extent permitted by applicable law, our website and related online services are provided on an "as is" and "as available" basis, except where warranties, guarantees, or consumer rights cannot legally be excluded.
Nothing in these Terms excludes or limits any statutory warranty, product conformity requirement, consumer protection right, or other liability that cannot legally be excluded or restricted.
To the maximum extent permitted by applicable law, Galelora, Changsha Dousheng E-Commerce Co., Ltd., and their respective directors, employees, affiliates, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website or services where such liability may lawfully be excluded.
Where liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law.
Nothing in this section restricts mandatory customer rights concerning defective, damaged, misdescribed, or nonconforming products.
Section 14 — Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Changsha Dousheng E-Commerce Co., Ltd. and its applicable affiliates, employees, contractors, service providers, and representatives from third-party claims, liabilities, or reasonable expenses arising from your material violation of these Terms, applicable law, or the rights of another person.
This provision does not apply to claims caused by our own unlawful conduct or otherwise limit mandatory consumer protections.
Section 15 — Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced only to the maximum extent permitted by applicable law.
The remaining provisions will continue in effect to the extent legally permissible.
The invalidity of one provision will not automatically invalidate the remaining provisions unless required by applicable law.
Section 16 — Termination
These Terms remain effective while you use our website or services, subject to applicable law.
You may stop using our website or services at any time.
We may restrict, suspend, or terminate access where a user materially violates these Terms or applicable law.
Termination of website access does not automatically cancel an existing order or eliminate any payment, refund, delivery, or consumer protection obligations that remain legally enforceable.
Any rights, obligations, or liabilities that arose before termination may continue where appropriate.
Section 17 — Entire Agreement
These Terms, together with the policies and rules referenced on galelora.com, constitute the agreement governing your use of our website and services, subject to applicable law.
Related policies may include:
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Privacy Policy
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Return and Refund Policy
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Shipping Policy
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Other applicable store policies published on our website
These Terms supersede prior versions relating to the same subject matter, except where otherwise required by applicable law.
Failure to enforce a provision does not constitute a waiver of that provision.
In the event of a conflict between these Terms and a mandatory legal requirement, the applicable mandatory legal requirement will prevail.
Section 18 — Governing Law
These Terms and any separate agreements under which we provide products or services shall, to the extent permitted by applicable law, be governed by and construed in accordance with the laws of the People's Republic of China.
This governing law provision does not exclude or restrict any mandatory consumer protection rights that may apply under the laws of a customer's country or jurisdiction of residence.
Where applicable conflict-of-law rules require the application of another jurisdiction's laws to a consumer contract, those rules and any applicable mandatory protections will be respected.
Nothing in these Terms deprives customers of any statutory rights or legal remedies that cannot lawfully be waived or restricted.
Any disputes arising from these Terms or purchases made through galelora.com should first be brought to our attention through our customer service contact information so that we may attempt to resolve the matter.
Nothing in this section restricts a consumer's right to bring a claim before a competent court or authority where such right is protected by applicable law.
Section 19 — Changes to These Terms
The most current version of these Terms will be available on this page.
We may update, modify, or replace portions of these Terms by posting a revised version on galelora.com.
Where required by applicable law, additional notice regarding material changes will be provided.
Unless otherwise permitted by applicable law or agreed upon, changes to these Terms will not retroactively alter the terms of completed purchases.
Continued use of our website after revised Terms become effective may constitute acceptance of the updated Terms, subject to applicable law.
We encourage customers to review these Terms periodically.
Contact Information
Questions about these Terms and Conditions may be sent to:
Galelora
Operated by Changsha Dousheng E-Commerce Co., Ltd.
Brand: Galelora
Legal Company Name: Changsha Dousheng E-Commerce Co., Ltd.
Registered Business and Customer Service Address:
Units 26009 & 26010, Jiasheng Business Plaza, No. 289 Laodong West Road, Tianxin District, Changsha City, Hunan Province, China
Return Mailing Address:
Changsha Dousheng E-Commerce Co., Ltd.
ROOM 68 FLAT D 2/F WAH HINGINDUSTRIAL BUILDING NO. 2-6 MAKOK STREET TSUEN WANNT
Hong Kong
The registered business and customer service correspondence address and the Return Mailing Address are separate locations.
Authorized returns must be sent only to the designated Return Mailing Address after return eligibility has been confirmed.
Please contact our customer service team before mailing a return so that we can confirm eligibility and provide the applicable instructions.
Email: service@galelora.com
Phone: +86 13973108241
Website: https://galelora.com
Last Updated: October 13, 2026