PRIVACY POLICY

Privacy Statement

Galelora is an online clothing, apparel, and Christmas gifts store operated by Changsha Dousheng E-Commerce Co., Ltd.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit galelora.com, purchase clothing, fashion apparel, Christmas gifts, or seasonal merchandise from our store, contact our customer service team, or otherwise interact with our website and services.

At Galelora, we value your privacy and are committed to handling personal information responsibly and in accordance with applicable privacy and data protection laws.

The data controller responsible for the personal information described in this Privacy Policy is:

Changsha Dousheng E-Commerce Co., Ltd.

Registered Business and Customer Service Address:

Units 26009 & 26010, Jiasheng Business Plaza, No. 289 Laodong West Road, Tianxin District, Changsha City, Hunan Province, China

This address is our registered business and customer service correspondence address. Authorized product returns must be sent to the return mailing address specified in our Return and Refund Policy or confirmed by our customer service team. Please do not send merchandise to our registered business address without prior authorization.

Email: service@galelora.com

Phone: +86 13973108241

Website: https://galelora.com

Last Updated: October 13, 2026

Section 1 — Information We Collect and How We Use It

When you purchase clothing, apparel, Christmas gifts, or other seasonal merchandise through galelora.com, we may collect personal information that you provide to us, including:

Your full name
Billing address
Shipping address
Email address
Phone number
Order details and purchase history
Clothing sizes, colors, styles, and other product selections associated with your orders
Gift recipient names and shipping details, where applicable
Payment-related transaction information
Information necessary to process returns, exchanges, refunds, or customer service requests
Communications and other information you voluntarily provide to us

We use this information to:

Process and fulfill customer orders
Arrange the shipment and delivery of clothing, apparel, Christmas gifts, and seasonal products
Provide order confirmations, shipping updates, and delivery notifications
Respond to customer questions about products, clothing sizes, availability, and gift purchases
Provide customer service and resolve order-related issues
Process eligible returns, exchanges, and refunds
Address issues involving damaged, incorrect, missing, or delayed merchandise
Detect and prevent fraud, unauthorized transactions, or misuse of our services
Maintain and improve our website, products, and customer experience
Comply with applicable legal and regulatory obligations

Automatically Collected Information

When you browse our website, we may automatically collect certain technical information, including:

Internet Protocol (IP) address
Browser type and version
Device type and operating system
Pages visited and website interactions
Referring websites or traffic sources
Date, time, and duration of website visits
Cookies and similar tracking information, where applicable

We may use this information to operate, maintain, secure, analyze, and improve our website and services.

Email Marketing and Promotional Communications

Where permitted by applicable law and where any required consent has been obtained, we may send you emails about Galelora products, new clothing collections, Christmas gifts, seasonal promotions, special offers, and other store updates.

These communications may include information about:

New clothing and apparel arrivals
Fashion collections and product releases
Christmas gifts and holiday merchandise
Seasonal discounts and promotional campaigns
Special offers and store announcements

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us.

Email: service@galelora.com

We will honor applicable marketing preferences and consent requirements.

Section 2 — Consent and Your Choices

When you provide personal information for purposes such as completing a transaction, placing an order, arranging delivery, contacting customer service, or requesting a return or refund, we process that information for the relevant purpose.

Depending on applicable law and the circumstances, our legal bases for processing personal information may include:

Performance of a Contract

We process personal information when necessary to accept, process, fulfill, and support your purchases and related services.

Compliance with Legal Obligations

We may process information as necessary to comply with applicable accounting, tax, consumer protection, regulatory, and other legal requirements.

Legitimate Interests

Where permitted by applicable law, we may process personal information to maintain website security, prevent fraud, improve our services, and operate our business, provided that these interests are not overridden by applicable individual rights.

Consent

Where required by law, we will obtain your consent before processing personal information for certain secondary purposes, such as marketing communications or non-essential tracking technologies.

Withdrawal of Consent

You may withdraw consent where applicable by contacting us at:

Email: service@galelora.com

Phone: +86 13973108241

Withdrawal of consent does not affect processing that was lawful before the withdrawal.

In certain circumstances, we may continue processing or retaining personal information where another lawful basis applies or where required by applicable law.

Section 3 — Disclosure of Personal Information

We may disclose personal information when reasonably necessary to operate our online clothing and Christmas gifts business, fulfill customer orders, and provide related services.

We may disclose information to relevant service providers or other parties for purposes including:

Processing and confirming customer payments
Preparing and fulfilling customer orders
Arranging domestic or international shipping and delivery
Managing clothing and gift order fulfillment
Providing customer support
Processing returns, exchanges, or refunds
Operating, maintaining, and securing our website
Supporting website analytics and technical services
Conducting marketing activities where permitted by law
Detecting and preventing fraud or unauthorized transactions
Complying with applicable legal obligations
Protecting our rights or the rights of customers and other parties

We may also disclose personal information where required by law, legal process, or a lawful request from an authorized public authority.

Payment Processing

Payments made through galelora.com may be processed by third-party payment service providers available during checkout.

These payment providers may collect and process payment information in accordance with their own privacy policies, security practices, and applicable legal requirements.

Depending on the payment method selected, payment-related information may include billing details, payment authorization information, and transaction records.

Payment card service providers are generally required to comply with applicable payment card security standards, including the Payment Card Industry Data Security Standard (PCI DSS), where relevant.

Galelora uses payment-related information for legitimate transaction purposes, including order processing, payment confirmation, fraud prevention, refunds, and related customer support.

Gift Recipient Information

If you purchase Christmas gifts, clothing, or other merchandise for delivery to another person, you may provide that recipient's name, shipping address, phone number, or other delivery-related information.

We may use this information to prepare, fulfill, and deliver the relevant order and to resolve shipping-related issues.

You should ensure that you have an appropriate basis for providing another person's personal information.

We do not treat gift recipient information as authorization to send unrelated promotional communications to the recipient.

Business Transfers

If Changsha Dousheng E-Commerce Co., Ltd. undergoes a merger, acquisition, restructuring, sale of assets, or other business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

We will take reasonable steps to ensure that personal information remains appropriately protected during such transfers.

Section 4 — Third-Party Service Providers

We may use third-party service providers to help operate our online clothing, apparel, and Christmas gifts business.

These providers may support services including:

Website hosting and maintenance
E-commerce operations
Payment processing
Order fulfillment and inventory management
Shipping and logistics
Customer service
Returns and refund processing
Website analytics
Fraud prevention and security
Marketing and advertising, where permitted

Service providers acting on our behalf may process personal information only to the extent reasonably necessary to provide their respective services, subject to applicable contractual obligations and laws.

Some service providers may operate in countries or regions different from your place of residence.

As a result, personal information may be processed or stored in jurisdictions with different privacy and data protection laws.

Where required by applicable law, we will implement appropriate safeguards for international transfers.

Third-Party Links

Our website may contain links to websites or services operated by third parties, including payment providers, shipping companies, or social media platforms.

When you leave our website or interact directly with third-party services, their respective privacy policies and terms may apply.

We are not responsible for the privacy practices, security measures, or content of third-party websites that we do not control.

We encourage customers to review the privacy policies of third-party websites before submitting personal information.

Section 5 — Cookies and Tracking Technologies

Galelora may use cookies and similar technologies to operate our website, support essential shopping functions, understand visitor interactions, and improve the overall shopping experience.

Cookies are small data files that websites may store on your device when you visit or interact with certain web pages.

Depending on the technologies enabled on our website, we may use the following types of cookies:

Essential Cookies

These cookies support important website functions, including shopping carts, checkout processes, security features, and session management.

Performance and Analytics Cookies

These cookies may help us understand website traffic, identify technical problems, and evaluate website performance.

Functional Cookies

These cookies may remember certain preferences, such as language, region, or other browsing settings, to improve your experience.

Advertising and Marketing Cookies

Where enabled and permitted by applicable law, these cookies may help measure advertising performance or display promotional content relating to clothing, Christmas gifts, and seasonal merchandise.

Managing Cookies

You can manage or restrict cookies through your browser settings or through any cookie preference tools made available on our website.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar tracking technologies.

Disabling certain cookies may affect website functionality, including shopping cart and checkout services.

Section 6 — Security

We take reasonable administrative, technical, and organizational precautions designed to protect personal information against unauthorized access, misuse, alteration, accidental loss, or unlawful disclosure.

Depending on the systems and services involved, these precautions may include:

Secure website connections and encryption where applicable
Appropriate access controls
Authentication and security measures
Protection of transaction and order information
Fraud prevention procedures
Security monitoring
Use of service providers with appropriate security practices

We seek to limit access to personal information to authorized personnel and service providers who need the information to perform legitimate business functions.

However, no method of Internet transmission or electronic storage can be guaranteed to be completely secure.

Although we take reasonable precautions to safeguard personal information, we cannot guarantee absolute security.

Section 7 — Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

The appropriate retention period may depend on:

The nature of the personal information
The purpose for which the information was collected
Order fulfillment and delivery requirements
Customer service and after-sales support
Returns, exchanges, and refund procedures
Applicable accounting, tax, and recordkeeping obligations
Fraud prevention and security requirements
Legal disputes, claims, or regulatory obligations

For example, order information relating to clothing or Christmas gift purchases may be retained for an appropriate period to support customer service, transaction records, dispute resolution, and legal compliance.

When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.

Section 8 — International Data Transfers

Galelora is operated by Changsha Dousheng E-Commerce Co., Ltd., a company registered in China.

As an online store that may serve customers in different countries and regions, we may need to process or transfer personal information internationally to fulfill orders, arrange shipping, provide customer support, or operate our website.

Personal information may be accessed, processed, or stored by our company or relevant third-party service providers in jurisdictions outside your country of residence, including China.

These jurisdictions may have privacy and data protection laws that differ from those applicable in your location.

Where required by applicable law, we will use appropriate measures to protect personal information transferred internationally.

Such measures may include contractual safeguards, applicable legal transfer mechanisms, and other protections required by relevant data protection laws.

Section 9 — Age of Consent and Children's Privacy

Our website and services are intended for individuals who are legally permitted to make online purchases in their jurisdiction.

By using this website, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have obtained any legally required parental or guardian consent.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If we become aware that personal information has been collected from a child without legally required consent or another valid legal basis, we will take appropriate steps to address the situation, including deleting the information where required.

Parents or legal guardians who believe that a child has provided personal information inappropriately may contact us at:

Email: service@galelora.com

Section 10 — Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Right to Access

You may request access to the personal information we maintain about you.

Right to Correction

You may request correction of inaccurate or incomplete personal information.

Right to Deletion

You may request deletion of personal information, subject to applicable legal exceptions.

Right to Restrict Processing

Where applicable, you may request that certain processing activities involving your personal information be restricted.

Right to Object

You may object to certain processing activities where permitted by applicable law.

Right to Data Portability

Where applicable, you may request certain personal information in a structured, commonly used, machine-readable format.

Right to Withdraw Consent

Where processing relies on consent, you may withdraw that consent at any time.

Right to Opt Out of Marketing

You may unsubscribe from promotional emails and other applicable marketing communications.

Depending on your jurisdiction, you may also have additional rights regarding certain advertising activities, automated decision-making, or disclosures of personal information.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Submitting a Privacy Request

To exercise an available privacy right, please contact us at:

Email: service@galelora.com

Phone: +86 13973108241

For security purposes, we may need to verify your identity before processing certain requests.

We will review and respond to privacy requests within the time limits required by applicable law.

Certain requests may be subject to legal exceptions, including situations where information must be retained for accounting, tax, fraud prevention, dispute resolution, or other lawful purposes.

Where applicable, you may also have the right to submit a complaint to the relevant data protection supervisory authority.

Section 11 — Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, product offerings, website functionality, legal obligations, or operational requirements.

Any revised version will be published on this page.

Where appropriate, the Last Updated date will be revised to reflect the most recent changes.

If changes materially affect how personal information is processed, we will provide additional notice or obtain consent where required by applicable law.

We encourage customers to review this Privacy Policy periodically to remain informed about our privacy practices.

Section 12 — Privacy Requests and Contact Information

If you have questions about this Privacy Policy, how we collect or process personal information, or your available privacy rights, please contact us.

You may also contact us to:

Request access to personal information
Correct or update inaccurate personal information
Request deletion of eligible personal information
Withdraw applicable consent
Update marketing communication preferences
Ask questions about our privacy practices
Submit a privacy-related complaint or concern

We will review and respond to requests in accordance with applicable privacy laws and relevant identity verification requirements.

Data Controller: Changsha Dousheng E-Commerce Co., Ltd.

Company Name (Chinese): 长沙抖昇电子商务有限公司

Registered Business and Customer Service Address:

Units 26009 & 26010, Jiasheng Business Plaza, No. 289 Laodong West Road, Tianxin District, Changsha City, Hunan Province, China

Email: service@galelora.com

Phone: +86 13973108241

Website: https://galelora.com

Last Updated: October 13, 2026