CONTACT US

Contact Galelora

Galelora is an online clothing, apparel, and Christmas gifts store operated by Changsha Dousheng E-Commerce Co., Ltd.

Our customer service team is available to assist with questions regarding:

Clothing, apparel, Christmas gifts, and seasonal product information
Product materials, sizing, colors, styles, and care instructions
Product availability and purchasing inquiries
Orders and payments
Shipping, delivery, and order tracking
Returns and refunds
Damaged, defective, missing, or incorrect items
General questions about galelora.com

For assistance, please contact us using the information below.

Email: service@galelora.com

Phone: +86 13973108241

Website: https://galelora.com

We aim to respond to customer inquiries within 24 hours, Monday through Friday, excluding public holidays.

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.

For questions about clothing sizes, product details, or Christmas gifts, please include the relevant product name or product link whenever possible.

Business Information

Brand: Galelora

Legal Company Name: Changsha Dousheng E-Commerce Co., Ltd.

Registered Business and Customer Service Address:

Units 26009 & 26010, Jiasheng Business Plaza, No. 289 Laodong West Road, Tianxin District, Changsha City, Hunan Province, China

Return Mailing Address:

Changsha Dousheng E-Commerce Co., Ltd.

ROOM 68 FLAT D 2/F WAH HINGINDUSTRIAL BUILDING NO. 2-6 MAKOK STREET TSUEN WANNT

Hong Kong

The registered business and customer service correspondence address above is the address of Changsha Dousheng E-Commerce Co., Ltd.

The Return Mailing Address is the designated return location in Hong Kong for eligible purchases made through galelora.com. It is separate from our registered business and customer service address.

Authorized product returns must be sent only to the Return Mailing Address listed above after return eligibility has been confirmed.

Please contact our customer service team before mailing a return. We will confirm whether the item is eligible for return and provide the appropriate return instructions.

Email: service@galelora.com

Phone: +86 13973108241

Thank you for choosing Galelora. We look forward to helping you find clothing for everyday style and thoughtful gifts for special celebrations.