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          SHIPPING POLICY

          # SHIPPING POLICY

          Galelora is an online clothing, apparel, and Christmas gifts store operated by Changsha Dousheng E-Commerce Co., Ltd.

          This Shipping Policy applies to orders placed through galelora.com and shipped to eligible addresses within the United States.

          At Galelora, we aim to process and deliver every order as efficiently and securely as possible, whether you are purchasing everyday clothing, seasonal apparel, Christmas gifts, or other holiday merchandise.

          **Last Updated:** October 13, 2026

          ---

          ## Shipping Destinations

          We currently ship to all 50 states in the United States.

          At this time, this Shipping Policy does not provide for international shipping outside the United States.

          Shipping availability may depend on the delivery address, product availability, and applicable carrier restrictions.

          If we are unable to fulfill an order to the address provided, our customer service team will contact you to discuss the available options, including cancellation and a refund where appropriate.

          ---

          ## Shipping Carriers

          Orders may be delivered using the following shipping carriers:

          * FedEx
          * UPS
          * USPS

          The carrier used for an individual order may depend on the destination, package size, shipping arrangements, and available delivery services.

          Some shipments may involve logistics partners or multiple carriers during transportation.

          Where tracking information is available, it will be provided after the order has been shipped.

          ---

          ## Shipping Cost

          Our standard shipping rates are as follows:

          * **Orders under $60 USD:** $7.99 standard shipping
          * **Orders of $60 USD or more:** Free standard shipping

          Shipping eligibility is generally calculated based on the merchandise subtotal after applicable discounts and before taxes.

          Any applicable shipping charges will be displayed during checkout before payment is completed.

          Customers should review the final order total, including any applicable shipping charges and taxes, before placing an order.

          ---

          ## Order Processing Time

          Orders are normally processed within **1–2 business days** after successful payment confirmation.

          Processing time refers to the period required to verify, prepare, package, and arrange shipment of an order.

          Processing time is separate from the estimated delivery time.

          Business days generally exclude Saturdays, Sundays, and public holidays.

          During Christmas, holiday shopping periods, promotional events, or other high-volume periods, order processing may take longer than usual.

          Orders containing multiple clothing items, Christmas gifts, or seasonal merchandise may require additional preparation time depending on product availability and fulfillment arrangements.

          If an order experiences a significant processing delay, we will make reasonable efforts to notify the customer using the contact information provided at checkout.

          ---

          ## Estimated Delivery Time

          After an order has been shipped, estimated delivery is typically:

          **14–28 business days**

          This estimated delivery period does not include the standard 1–2 business day order processing time.

          The total estimated time from order placement to delivery is therefore generally:

          * **Order Processing:** 1–2 business days
          * **Shipping Transit:** 14–28 business days

          Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

          Actual delivery times may vary due to:

          * Carrier operations and transportation schedules
          * Weather conditions or natural events
          * Customs clearance or other logistics procedures, where applicable
          * Incomplete or incorrect shipping addresses
          * Peak holiday shipping periods
          * Christmas and other seasonal order volumes
          * Unexpected transportation disruptions
          * Other circumstances outside our reasonable control

          We recommend placing Christmas gift and holiday merchandise orders well in advance of the intended occasion, as delivery by a specific holiday or event date cannot be guaranteed unless expressly confirmed.

          Any mandatory delivery rights provided by applicable consumer protection laws remain unaffected.

          ---

          ## Order Tracking

          Once your order has been shipped, you should receive a shipping confirmation containing tracking information at the email address provided during checkout.

          Tracking information may take some time to become active after a shipment has been processed by the carrier.

          If you have not received tracking information, your tracking information does not appear to be working, or you have questions about your shipment, please contact us.

          **Email:** [service@galelora.com](mailto:service@galelora.com)

          **Phone:** +86 13973108241

          Please include your order number when contacting us so that we can assist you more efficiently.

          ---

          ## Delivery Address

          Customers are responsible for providing a complete and accurate delivery address when placing an order.

          Please carefully review the following information before completing your purchase:

          * Recipient's full name
          * Street number and street name
          * Apartment, suite, or unit number, where applicable
          * City
          * State
          * ZIP code
          * Contact phone number
          * Email address

          If required delivery information is missing or appears incomplete, our customer service team may contact you for clarification.

          This may delay order processing or shipment.

          If you discover an error in your shipping address after placing an order, please contact us as soon as possible.

          **Email:** [service@galelora.com](mailto:service@galelora.com)

          Address changes may be possible before an order has been shipped, but cannot be guaranteed once a shipment has entered the carrier's delivery network.

          If a package is returned because of an incorrect or incomplete address, please contact our customer service team so that we can review the circumstances and available resolution options.

          Any additional shipping costs or refund adjustments will be handled in accordance with applicable law and the circumstances of the shipment.

          ---

          ## Delayed or Missing Orders

          If you have not received your order within **30 business days from the date of your shipping confirmation**, please contact us so that we can investigate the shipment.

          Please provide:

          * Your full name
          * Your order number
          * The email address associated with your order
          * Any relevant tracking information

          **Email:** [service@galelora.com](mailto:service@galelora.com)

          We will review the shipment information and, where appropriate, contact the relevant shipping carrier or logistics provider.

          If a shipment is confirmed lost or cannot be delivered, we will work with you to provide an appropriate resolution, which may include a replacement or refund in accordance with applicable law.

          You do not need to wait 30 business days to contact us if tracking indicates that your package has been lost, delivered to the wrong address, or affected by another significant delivery issue.

          Nothing in this section limits any rights available to you under applicable consumer protection laws.

          ---

          ## Damaged, Missing, or Incorrect Items

          Please inspect your order as soon as reasonably possible after delivery.

          If your clothing, apparel, Christmas gift, or seasonal merchandise arrives damaged, defective, incomplete, or different from the item ordered, please contact us as soon as reasonably possible.

          Where appropriate, please provide:

          * Your order number
          * A description of the issue
          * Photographs of the product and packaging, where relevant
          * Details of any missing or incorrect items

          Examples of issues include:

          * Clothing arriving damaged or defective
          * Receiving an incorrect size, color, or style
          * Receiving the wrong Christmas gift or seasonal product
          * Missing products or accessories
          * Items damaged during transportation

          After reviewing the issue, we may provide an appropriate replacement, refund, or other remedy in accordance with our Return and Refund Policy and applicable law.

          Reporting an issue promptly helps us investigate the matter efficiently, but nothing in this section limits any mandatory consumer rights.

          **Email:** [service@galelora.com](mailto:service@galelora.com)

          **Phone:** +86 13973108241

          ---

          ## Sales Tax

          Any applicable sales tax will be calculated and displayed during checkout where required by applicable law.

          The amount of tax, if any, may depend on the order details and delivery destination.

          Customers should review the final order total displayed during checkout before completing payment.

          If you have questions about the taxes shown on your order, please contact our customer service team.

          **Email:** [service@galelora.com](mailto:service@galelora.com)

          ---

          ## Returns and Refunds

          If you are not satisfied with your purchase or receive a damaged, defective, or incorrect item, you may be eligible to request a return or refund in accordance with our Return and Refund Policy.

          Customers may request an eligible return within 30 days of delivery, subject to the conditions described in that policy and any mandatory consumer rights.

          Please contact our customer service team before returning any merchandise.

          Authorized returns should be mailed to:

          **Changsha Dousheng E-Commerce Co., Ltd.**

          ROOM 68 FLAT D 2/F WAH HINGINDUSTRIAL BUILDING NO. 2-6 MAKOK STREET TSUEN WANNT

          Hong Kong

          This is our designated return mailing address for eligible purchases made through galelora.com and is separate from our registered business and customer service correspondence address.

          Please do not send returns without first contacting us to confirm eligibility and receive the appropriate return instructions.

          For further details, please refer to our Return and Refund Policy.

          **Email:** [service@galelora.com](mailto:service@galelora.com)

          ---

          ## Business Information

          **Brand:** Galelora

          **Website:** https://galelora.com

          **Legal Company Name:** Changsha Dousheng E-Commerce Co., Ltd.

          **Registered Business and Customer Service Address:**

          Units 26009 & 26010, Jiasheng Business Plaza, No. 289 Laodong West Road, Tianxin District, Changsha City, Hunan Province, China

          **Return Mailing Address:**

          Changsha Dousheng E-Commerce Co., Ltd.

          ROOM 68 FLAT D 2/F WAH HINGINDUSTRIAL BUILDING NO. 2-6 MAKOK STREET TSUEN WANNT

          Hong Kong

          The registered business and customer service correspondence address and the Return Mailing Address above are separate locations.

          Authorized returns must be sent only to the designated Return Mailing Address after return eligibility has been confirmed by our customer service team.

          Customers should contact us before sending any return.

          **Email:** [service@galelora.com](mailto:service@galelora.com)

          **Phone:** +86 13973108241

          We aim to respond to customer inquiries within 24 hours, Monday through Friday, excluding public holidays.

          For questions about shipping, order tracking, delivery delays, damaged packages, missing items, or other order-related matters, please contact our customer service team using the information above.

          **Last Updated:** October 13, 2026