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          RETURN AND REFUND POLICY

          RETURN AND REFUND POLICY

          At Galelora, we want our customers to feel confident when purchasing clothing, apparel, Christmas gifts, and seasonal merchandise from our online store.

          Galelora is operated by Changsha Dousheng E-Commerce Co., Ltd. This Return and Refund Policy applies to eligible purchases made through galelora.com.

          We are committed to providing a clear and fair return and refund process to ensure a positive shopping experience.

          Last Updated: October 13, 2026

          Returns

          If you are not completely satisfied with your purchase, you may request a return within 30 days of the date your order is delivered.

          To be eligible for a return:

          • The item must be unused, unworn, and unwashed, except for reasonable inspection or trying on where permitted by applicable law.

          • The item must be in its original condition.

          • Clothing and apparel must be free from stains, odors, alterations, or damage caused by use.

          • The item must be returned with its original packaging where applicable.

          • All original product tags, labels, protective materials, and accessories should remain attached or included where applicable.

          • Christmas gifts and seasonal merchandise must be returned with all originally included components and accessories.

          • The item must meet the requirements described in this Return and Refund Policy.

          Please contact us before sending any return so that we can confirm eligibility and provide return instructions.

          Email: service@galelora.com

          Returns sent without sufficient order information or without confirming eligibility may take longer to process.

          These conditions apply to our standard return policy and do not limit any mandatory statutory consumer rights.

          Non-Returnable Items

          Certain products cannot be returned under our standard return policy unless they are defective, damaged, incorrect, or otherwise required to be returnable under applicable law.

          These include:

          • Personalized, customized, or made-to-order clothing and gifts

          • Christmas gifts customized with names, photographs, messages, or other personal details

          • Clothing that has been worn, washed, altered, or damaged through customer use beyond what applicable law permits

          • Undergarments, intimate apparel, or other hygiene-sensitive products where return restrictions are legally permitted

          • Items clearly marked as Final Sale at the time of purchase, where permitted by applicable law

          Christmas and Seasonal Merchandise

          Christmas gifts, holiday clothing, and other seasonal merchandise are generally eligible for return within the standard 30-day return period, provided they meet the applicable return requirements.

          Seasonal merchandise is not automatically excluded from returns solely because Christmas or another seasonal event has passed.

          Items must be returned in their original condition, with all applicable tags, packaging, and accessories.

          Any mandatory consumer rights provided under applicable law remain unaffected.

          Return Shipping Costs

          Customers are responsible for return shipping costs for returns based on personal preference, including situations where:

          • The customer changes their mind.

          • The customer orders the wrong size, color, or style.

          • The customer no longer wants the purchased clothing or Christmas gift.

          • The customer decides that the purchased product is unsuitable for personal reasons.

          If the item received is defective, damaged, or incorrect, Galelora will cover reasonable applicable return shipping costs after the issue has been reviewed by our customer service team, or where otherwise required by applicable law.

          Please contact us before arranging return shipping.

          We recommend using a trackable shipping method and retaining proof of shipment until your return has been completed.

          Customers are responsible for ensuring that returned items are properly packaged to prevent damage during transportation.

          For international returns, please contact our customer service team before shipping to obtain the applicable return instructions.

          Please do not send returns using a collect-on-delivery service unless expressly authorized by our customer service team.

          Any mandatory consumer rights concerning return shipping costs remain unaffected.

          Return Address

          Authorized returns should be mailed to:

          Changsha Dousheng E-Commerce Co., Ltd.

          ROOM 68 FLAT D 2/F WAH HINGINDUSTRIAL BUILDING NO. 2-6 MAKOK STREET TSUEN WANNT

          This is the designated return mailing address for eligible purchases made through galelora.com. It is separate from our registered business and customer service correspondence address.

          Please do not send a return without first contacting us.

          Returns that are sent without sufficient order information or without confirming eligibility may take longer to process.

          To request a return authorization, please contact our customer service team:

          Email: service@galelora.com

          Phone: +86 13973108241

          Our customer service team will review your request, confirm return eligibility, and provide any necessary return instructions.

          Please include your order number or other identification details requested by our customer service team to help us identify and process your return.

          Refunds

          Once we receive your returned item, we will inspect it to confirm that it meets the applicable return requirements.

          We will then notify you whether your refund has been approved.

          Approved refunds will be issued to the original payment method used for the purchase, unless otherwise required by applicable law or agreed upon where legally permitted.

          For eligible returns under our standard return policy, refunds will generally cover the purchase price of the returned product, subject to the shipping provisions described in this policy.

          We reserve the right to decline discretionary returns that do not meet the eligibility requirements described in this policy, subject to applicable consumer protection laws.

          Nothing in this section limits mandatory refund rights under applicable law.

          Refund Processing Time

          Once a refund has been approved, we will initiate the refund within 7–10 business days, unless a shorter deadline is required by applicable law.

          The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment service provider.

          Original shipping charges are generally non-refundable for discretionary returns unless:

          • The product received was defective.

          • The product arrived damaged.

          • The wrong item was sent.

          • A refund of shipping charges is otherwise required by applicable law.

          For customers exercising a statutory right of withdrawal or cancellation, refunds, including any applicable standard delivery charges, will be processed in accordance with the relevant legal requirements.

          If you have not received an approved refund after the expected processing period, please contact us at:

          Email: service@galelora.com

          Damaged, Defective, Missing, or Incorrect Items

          If your clothing, apparel, Christmas gift, or seasonal merchandise arrives damaged, defective, incomplete, or different from the item ordered, please contact us as soon as possible after delivery.

          Please provide:

          • Your order number

          • A description of the issue

          • Clear photographs or other relevant evidence where appropriate

          Examples of issues include:

          • Clothing arriving with visible damage or manufacturing defects

          • Receiving an incorrect clothing size, color, or style compared with the order

          • Receiving the wrong Christmas gift or seasonal product

          • Missing items, components, or accessories from a delivered order

          • Products damaged during shipping

          • Other order fulfillment errors

          After reviewing the issue, we may provide an appropriate replacement, refund, or other remedy, including applicable shipping costs.

          If Galelora is responsible for sending a defective, damaged, or incorrect product, we will cover applicable return shipping costs as required by this policy or applicable law.

          Please contact us before returning the affected item so that we can provide appropriate instructions.

          Email: service@galelora.com

          Phone: +86 13973108241

          Nothing in this section limits any statutory right to a repair, replacement, refund, or other remedy available under applicable consumer protection laws.

          Exchanges

          We do not currently offer direct exchanges for discretionary returns.

          If you would like a different product, clothing size, color, style, or eligible variation, please return the original item in accordance with this policy and place a new order through galelora.com.

          For example, if you purchased clothing in the wrong size or would prefer a different color, you may request a return if the original item meets our return eligibility requirements.

          Any applicable return shipping costs associated with customer preference-based returns are the responsibility of the customer, unless otherwise required by applicable law.

          If you received a defective, damaged, or incorrect item, please contact our customer service team before placing another order.

          This exchange policy does not limit any mandatory right to replacement or other remedies under applicable consumer protection laws.

          Order Cancellations

          If you need to cancel an order, please contact our customer service team as soon as possible.

          Email: service@galelora.com

          We will review your cancellation request based on the current processing and fulfillment status of your order.

          If your order has not yet been processed or shipped, cancellation may be possible.

          Once an order has been shipped, cancellation through our standard order processing system may no longer be possible.

          In such cases, you may request a return after delivery in accordance with this policy and applicable law.

          Any mandatory cancellation or withdrawal rights provided under applicable consumer protection laws remain unaffected.

          Statutory Consumer Rights

          Our 30-day return policy is intended to provide eligible customers with an opportunity to request returns under the conditions described above.

          This policy does not replace, restrict, or exclude any mandatory consumer protection rights available under applicable law.

          Depending on your country or region of residence, you may have additional rights concerning:

          • Cancellation or withdrawal from online purchases

          • Returns of defective or nonconforming products

          • Repairs, replacements, or refunds

          • Return shipping responsibilities

          • Refund deadlines and original delivery charges

          For example, eligible customers in the European Union and the United Kingdom generally have a statutory right to withdraw from qualifying online purchases within 14 days after delivery, subject to applicable exceptions.

          Where statutory rights apply, the relevant legal requirements will take precedence over any conflicting provisions of this policy.

          Customers may contact us at service@galelora.com to exercise applicable rights or obtain information about the relevant return procedure.

          Contact and Business Information

          Galelora is operated by Changsha Dousheng E-Commerce Co., Ltd.

          Company Name: Changsha Dousheng E-Commerce Co., Ltd.

          Registered Business and Customer Service Address:

          Units 26009 & 26010, Jiasheng Business Plaza, No. 289 Laodong West Road, Tianxin District, Changsha City, Hunan Province, China

          Return Mailing Address:

          Changsha Dousheng E-Commerce Co., Ltd.

          ROOM 68 FLAT D 2/F WAH HINGINDUSTRIAL BUILDING NO. 2-6 MAKOK STREET TSUEN WANNT

          Email: service@galelora.com

          Phone: +86 13973108241

          Website: https://galelora.com

          We aim to respond to customer inquiries within 24 hours, Monday through Friday, excluding public holidays.

          For return requests, refund inquiries, damaged products, incorrect orders, or other after-sales concerns, please contact our customer service team using the information above.

          Last Updated: October 13, 2026